Contact/ FAQ
When will I get my order?
We offer free Standard Shipping - 5-8 business days
Prints are fulfilled in 22 countries: Australia, Brazil, Canada, China, Denmark, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Fulfillment country for each order is carefully selected by our advanced routing algorithm at the time of ordering.
In most cases, products are fulfilled at the closest production center. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country. In these cases, import taxes may be applicable.
Returns
As all products are made to order, there are no refunds or exchanges for change of mind. Returns are only accepted if the product is damaged and must be declared within 10 days of the order being delivered, otherwise we will be unable to accept it. For refunds please email with your order number and a photo of the prints condition.
If the print appears to be mis-printed (example - white boarder, colour distortion, poor quility) Please contact us immediately so a replacement can be sent.
My print arrived damaged, what do I do?
If the print appears to be mis-printed (example - white boarder, colour distortion, poor quility) Please contact us immediately so a replacement can be sent.
I accidentally put the wrong address!
If you have entered the wrong address, please email lucymarkosphotography@outlook.com
If a package is returned to us due to incorrect address, reshipping costs will be charged at the customers expense. If the package is lost due to incorrect address, we will be unable to reship or offer a refund.